We Pay for Our
Mistakes!!!
Although we strive to launch programs with zero defects for our users,
and despite the fact that we beta test, debug and double check all of our code
prior to launch, it is impossible to cover all user configurations and
environments. Therefore, despite all of our efforts, errors eventually
result during the launch of a product like Categorize Plus. To deal with this fact, we have implemented extensive error handling in our
code that minimizes the impact of each error for our users. If an error
should occur, then an Error Dialog will appear that describes the error.
An example of an error dialog is shown below. If you experience an error
while using Categorize Plus and this dialog appears, then please select the
'Email Support' button that is shown in the example below. This will send
an error report to the Support Team at VeranoSoft. We strive to resolve
all errors and provide a tested solution via automatic download within
72-hours. We pay money for all error reports submitted by our users that result in a
fix or an improvement. These reports must be for errors not previously
discovered. For error reports that result in a major fix or improvement,
we refund the entire purchase price of the software. For reports that
result in a minor fix or improvement, we refund/discount 25% of the purchase
price.
Copyright © 2008 - 2009 by Jon Zimmerman. Microsoft® and Outlook® are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.